Are you looking for a hotel in Playa del Carmen? Today it is easier than ever to find great hotel deals online. But did you know that you get the best deals directly from the hotel? Here are the reasons why you benefit from booking directly with us.Read More >>
When it comes to planning your vacation, one of the first questions that pop up, is, should I book my hotel directly or through an agent? Online travel agencies (OTAs) such as Expedia, Booking.com or Orbitz have grown bigger and bigger over the last few years. They are hard to ignore, since they come up first on google search, luring travelers by promising best rates.
But are those third-party agencies really the traveler’s best option? They sure have their perks, like being able to compare hotel rates side-by-side. But, for some reason, people are unaware of the benefits they have when booking directly with a hotel. We won’t lie to you, of course, the hotel also benefits from direct bookings. But most importantly, there are some real advantages for you. Here are as much as 7:
1 The really best rate
Yes, maybe the rates published on the hotel website are higher than the ones online travel agencies offer. But we assure you, any hotel is more than happy to match this price or even lower it. We at Playa Palms Beach Hotel sure are. Just don’t be shy, ask and send a screenshot of the offer you saw within 24 hours of booking.
2 No hidden fees
When booking through agencies, the price you are charged at the end often is significantly higher than what you originally saw on their website. While if booking directly with the hotel, they usually are very clear about their charges.
3 Better customer service
In case that you have any problems before, during or after your stay, you can contact the hotel directly, instead of being directed to the third-party agency, which usually involves waiting hours and hours on the phone for them to solve your issue – or not. Especially during your stay this is great, since the people you have to deal with are on the property itself. Keep in mind that they, unlike online travel agents, know their hotel and the rooms best, and thus can assist you in better ways. Plus, unlike agencies such as Expedia or Hotels.com, they actually do care about your vacation and are interested in having fully satisfied guests. This is why they will do everything they can to resolve your situation.
4 Better rooms
Usually, guests who book directly get preferred room assignments or even free room upgrades.
5 Better discounts and amenities
Most hotels appreciate your loyalty with special deals and amenities for returning guests – as long as you book directly. If you enjoyed your stay and are planning to come back to Playa Palms Beach Hotel, ask for the 3P-Guest-Card when checking out.
6 Better check-in and check-out
Rooms of direct bookings are a priority. If you need an early check-in or late check-out, it will be provided if possible.
7 More personalized stay
Imagine you are traveling with a baby and wish to have a crib. Or you have mobility problems and want to stay on the ground floor. Or maybe you are traveling with your significant other, and wish to have a special surprise prepared upon arrival. There are many things one can need when traveling. If the communication goes through a third-party agency, information can easily get lost. Whatever it is, it is way easier if you can talk directly with someone at the hotel – and they most certainly will be happy to provide it. At Playa Palms Beach Hotel, just as probably at any hotel, there’s nothing more important to us than the happiness of our guests.
Everything you need to know about booking, staying at and enjoying Playa Palms Beach Hotel. If you never ask, you’ll never know.
Booking your stay
We accept Visa, MasterCard and American Express credit cards or bank wire. If you pay with American Express please submit the security code in comments or notes in your reservation.
Yes. For group bookings (20 people or more) email firstname.lastname@example.org or call +52 803 3966 / 1 888 676 4431 (toll free US / Canada).
All prices, unless stated otherwise, are on a per-room basis.
Children up to 11 years old stay free of charge, and some rooms contain sofa beds suitable for one child. For babies, we can provide one crib per room. Please notify us that you require a crib at the time of booking.
No animals are allowed in the hotel.
Yes, reservations staying from January 5 to December 20 you can cancel until 7 days prior to arrival. Reservations staying from December 21 to January 4, until 30 days prior to arrival.
Standard check in time is at 3 pm. Early check-in is subject to availability.
Standard check-out time is at 12 pm. Late check-out is subject to availability and may incur a fee.
Yes, we do offer free luggage storage for our guests.
Depending of the room provided, yes. Our Garden View Studios fit up to 2 people, the Ocean View Studios and Ocean Front Studios fit up to 3 people, with an extra charge if the third person is 12+ years old. The One Bedroom Suites have a maximum occupancy of 4 people.
Questions about Playa Palms Beach Hotel and your stay
- We provide a private shuttle service. The fare for up to 4 people is 80 USD one way / 130 USD round trip, with an extra fee for early morning or late night pick ups. Email email@example.com to book your transportation, with details of your flight (arrival/departure time, flight number and airline) and how many people are travelling.
- A taxi from the airport charges around 100 USD.
- The public ADO bus service runs every 30 minutes between 8.30 am and 11.50 pm and charges 168 Pesos. It takes you to the Playa del Carmen bus terminal on 5th Avenue with Juarez. From there it’s a 5 minutes taxi ride to Playa Palms Beach Hotel.
- Shared vans charge between 300 and 600 Pesos.
- Rent a car (but keep in mind that we don’t have parking available).
No, we don’t offer onsite parking. But since we are in the center of Playa del Carmen, with eating, shopping and entertainment within short walking distance, you don’t actually need a car. However, you can catch a spot on the streets wherever it’s labeled with a white line. Or you can leave your vehicle in the parking garage from the shopping mall Quinta Alegría, about 3 blocks from Playa Palms Beach Hotel.
No, we don’t exchange money. Find information about where to exchange money here.
No, we have no elevators to access our rooms on higher levels or to help passing the stairs in the hotel entrance.
Yes, just as our name suggests, we are located directly at the beach, with a private beach for our guests. We provide loungers and beach towels.
Yes, provided that you book an Ocean Front Studio.
No, we don’t. But we serve our guests breakfast in the room and you can order drinks and snacks at the beach until 4 pm. But don’t you worry, there are plenty of restaurants and bars within a short walking distance from Playa Palms Beach Hotel.
All our rooms have soundproof windows and doors, and also our hotel entrance is glazed with soundproof glass to ensure tranquility inside of Playa Palms Beach Hotel. We hardly ever have complaints about noise.
WiFi is available free of charge in the entire hotel – in your room and even at the beach.
All our rooms have one bed, king or queen size. Our Ocean View Studios and Ocean Front Studios contain a sofa bed suitable for one person. Our One Bedroom Suites contain a sofa bed suitable for 2 people.
Requests for a room with king size bed are subject of availability.
Yes, all the bathrooms are equipped with a hairdryer.
Yes, we offer 24 hours service or for an additional fee an express service.
With our concierge Carlos or our staff at the front desk. They are happy to help you with any information you need and to arrange your tours. You can check out our website or this blog for information on what to do during your stay in Playa del Carmen. In our blog you also find specific information, for example about getting around Playa del Carmen or what to do on rainy days.
Please contact us directly. If your item has been found by our housekeeping team, we are happy to send it to an address you provide if you bear the shipping costs.