Playa Palms Refreshed: Enclosed Entrance & More Privacy

During the year, we have put our heart into refurbishing Playa Palms Beach Hotel‘s streetside entrance and lobby. It’s a challenge to redecorate a place and still respect the character of the building; we are at least quite happy with the outcome and hope so are you. Have a look at our new entrance and lobby!

The hotel entrance is now enclosed with soundproof windows and an actual entrance door. For your comfort, a member of our staff is always placed at the hotel entrance, to open and close the door when you arrive or leave the hotel – also during the night. We have received very positive guest feedback that this has added a sense of tranquility, privacy, and security to the Playa Palms Beach Hotel.


Our redecorated lobby now features a cozy lounge with comfortable seating areas. The new lightning inside the lobby and in front of the hotel provides a pleasant and inviting environment.

Right next to the front desk entrance you find our concierge desk. Carlos is in charge of finding the perfect tour for you. He is an expert on all possible excursions and activities in Playa del Carmen and the Riviera Maya.

We also improved our beach area. Our new loungers have a thick cushion and strong base to better support the body. We have understood from our guests that they are very comfortable!

Additionally, we extended our service of drinks and snacks. You can now order with our waiters from 11 am to 8 pm (find the menu in your room or ask our waiters). So you can now lay back, enjoy the beauty of the Caribbean Sea, and sip on an ice-cold drink even after sunset.

And finally, also, our rooms underwent some updates. All our rooms now feature a Nespresso coffee machine, with two complimentary capsules. Enjoy waking up in the morning, with an ocean view and a freshly brewed coffee! You can buy more capsules, of the taste of your choice, with our front desk staff. To check out more services and amenities we provide, click here.


We hope to welcome you soon to Playa Palms Beach Hotel!

4 comments for “Playa Palms Refreshed: Enclosed Entrance & More Privacy

  1. Tiffany
    September 20, 2017 at 2:13 pm

    We loved our visit to Playa Palms in 2015. We made great memories there and the service was outstanding. They went above and beyond by sending me a little box of jewelry I had accidentally left behind in the room. Love the updates to the lobby and beach!

  2. Robert Rangel
    September 20, 2017 at 2:34 pm

    Looks beautiful! Our best memories of any of our trips to the Caribbean is of our time at Playa Palms. We WILL be back. Soon.

  3. Susan
    September 20, 2017 at 5:31 pm

    Love this place. Best get away in a long time. Staff was wonderful.

  4. Jennifer Bonham
    September 20, 2017 at 8:08 pm

    I loved it before and love it now! Can’t wait to come back and see the updates for myself soon.

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