Everything you need to know about booking, staying at and enjoying Playa Palms Beach Hotel. If you never ask, you’ll never know.
Booking your stay
We accept Visa, MasterCard and American Express credit cards or bank wire. If you pay with American Express please submit the security code in comments or notes in your reservation.
Yes. For group bookings (20 people or more) email firstname.lastname@example.org or call +52 803 3966 / 1 888 676 4431 (toll free US / Canada).
All prices, unless stated otherwise, are on a per-room basis.
Children up to 11 years old stay free of charge, and some rooms contain sofa beds suitable for one child. For babies, we can provide one crib per room. Please notify us that you require a crib at the time of booking.
No animals are allowed in the hotel.
Yes, reservations staying from January 5 to December 20 you can cancel until 7 days prior to arrival. Reservations staying from December 21 to January 4, until 30 days prior to arrival.
Standard check in time is at 3 pm. Early check-in is subject to availability.
Standard check-out time is at 12 pm. Late check-out is subject to availability and may incur a fee.
Yes, we do offer free luggage storage for our guests.
Depending of the room provided, yes. Our Garden View Studios fit up to 2 people, the Ocean View Studios and Ocean Front Studios fit up to 3 people, with an extra charge if the third person is 12+ years old. The One Bedroom Suites have a maximum occupancy of 4 people.
Questions about Playa Palms Beach Hotel and your stay
- We provide a private shuttle service. The fare for up to 4 people is 80 USD one way / 130 USD round trip, with an extra fee for early morning or late night pick ups. Email email@example.com to book your transportation, with details of your flight (arrival/departure time, flight number and airline) and how many people are travelling.
- A taxi from the airport charges around 100 USD.
- The public ADO bus service runs every 30 minutes between 8.30 am and 11.50 pm and charges 168 Pesos. It takes you to the Playa del Carmen bus terminal on 5th Avenue with Juarez. From there it’s a 5 minutes taxi ride to Playa Palms Beach Hotel.
- Shared vans charge between 300 and 600 Pesos.
- Rent a car (but keep in mind that we don’t have parking available).
No, we don’t offer onsite parking. But since we are in the center of Playa del Carmen, with eating, shopping and entertainment within short walking distance, you don’t actually need a car. However, you can catch a spot on the streets wherever it’s labeled with a white line. Or you can leave your vehicle in the parking garage from the shopping mall Quinta Alegría, about 3 blocks from Playa Palms Beach Hotel.
No, we don’t exchange money. Find information about where to exchange money here.
No, we have no elevators to access our rooms on higher levels or to help passing the stairs in the hotel entrance.
Yes, just as our name suggests, we are located directly at the beach, with a private beach for our guests. We provide loungers and beach towels.
Yes, provided that you book an Ocean Front Studio.
No, we don’t. But we serve our guests breakfast in the room and you can order drinks and snacks at the beach until 4 pm. But don’t you worry, there are plenty of restaurants and bars within a short walking distance from Playa Palms Beach Hotel.
All our rooms have soundproof windows and doors, and also our hotel entrance is glazed with soundproof glass to ensure tranquility inside of Playa Palms Beach Hotel. We hardly ever have complaints about noise.
WiFi is available free of charge in the entire hotel – in your room and even at the beach.
All our rooms have one bed, king or queen size. Our Ocean View Studios and Ocean Front Studios contain a sofa bed suitable for one person. Our One Bedroom Suites contain a sofa bed suitable for 2 people.
Requests for a room with king size bed are subject of availability.
Yes, all the bathrooms are equipped with a hairdryer.
Yes, we offer 24 hours service or for an additional fee an express service.
With our concierge Carlos or our staff at the front desk. They are happy to help you with any information you need and to arrange your tours. You can check out our website or this blog for information on what to do during your stay in Playa del Carmen. In our blog you also find specific information, for example about getting around Playa del Carmen or what to do on rainy days.
Please contact us directly. If your item has been found by our housekeeping team, we are happy to send it to an address you provide if you bear the shipping costs.